Privacy Policy for PlasticSurgery.lk
Last Updated: 25.12.25
Welcome to Plastic Surgery Clinic Kandy (“we”, “our”, “us”).
We are committed to protecting your privacy and ensuring that your personal information is handled safely, securely, and responsibly.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit www.plasticsurgery.lk, contact us, or use any of our services.
By using our website, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
Information you provide voluntarily through:
Online forms
Appointment requests
WhatsApp or phone inquiries
Email or direct messages
This may include:
Name
Phone number
Email address
Age (optional)
Medical concerns or questions you voluntarily share
Preferred appointment date/time
1.2 Non-Personal Information (Automatic Data Collection)
When you visit our website, we may automatically collect:
IP address
Browser type and device type
Operating system
Pages viewed
Time spent on website
Referral source
This is collected through cookies and analytics tools.
2. How We Use Your Information
We use your information to:
Respond to your inquiries
Provide appointment scheduling
Offer relevant information about treatments
Improve our website and services
Maintain safety and security
Follow applicable medical and legal guidelines
We do not use your personal information for:
Automated decision-making
Selling data to third parties
3. Medical Information & Confidentiality
Any medical concerns or images you share with us are:
Treated as confidential
Used only for consultation or assessment
Accessed only by authorized clinical staff
We follow ethical standards for patient confidentiality and privacy.
4. Communication Methods
When you contact us via:
Phone
WhatsApp
Email
Online forms
You consent to receiving replies using the same communication method.
WhatsApp communication is subject to WhatsApp’s own Privacy Policy.
5. Cookies and Third-Party Tools
We may use cookies and third-party services such as:
Google Analytics
Facebook Pixel
Hotjar (optional)
These tools help us understand website traffic and improve user experience.
You can disable cookies in your browser settings at any time.
6. Sharing of Information
We do not sell, rent, or trade your information.
We may share information only when:
You provide explicit consent
It is required by law
It is necessary for appointment-related processing (e.g., hospitals, lab referrals)
It is required to protect our legal rights or prevent fraud
Any third party we work with is required to maintain confidentiality.
7. Data Storage & Security
We take reasonable measures to protect your information from:
Loss
Misuse
Unauthorized access
Disclosure
This includes:
Encrypted devices
Secure email/communication systems
Limited staff access
Regular security updates
However, no online system is 100% secure. If a breach occurs, affected users will be notified where legally required.
8. Your Rights
You have the right to:
Request access to personal information we hold about you
Request corrections to inaccurate data
Request deletion of your personal information (where legally permitted)
Withdraw consent for communications
To make a request, contact us at:
📧 [Insert Clinic Email]
📞 077 756 7566
9. Children’s Privacy
Our services are intended for adults.
We do not knowingly collect personal information from individuals under 18 without parental consent.
10. Links to External Websites
Our website may contain links to third-party websites.
We are not responsible for their privacy practices or content.
We encourage you to review their Privacy Policies before interacting with them.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Any changes will be posted on this page with an updated “Last Updated” date.
Continued use of the website indicates acceptance of the revised policy.
12. Contact Us
If you have any questions, please contact:
Plastic Surgery Clinic Kandy
Kandy, Sri Lanka
📧 Email: [Insert Official Email]
📞 Phone: 077 756 7566
🌐 Website: www.plasticsurgery.lk